Frequently Asked Questions
Everything you need to know about our luxury hair care collection.
Are Oribe products tested on animals?
No, Oribe is a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Are your products safe for color-treated hair?
Yes, all Oribe products are formulated specifically to be safe for color-treated and keratin-treated hair, featuring high-quality ingredients that protect against fading.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or unused condition.
Do Oribe products contain sulfates or parabens?
Our entire collection is formulated without parabens and sodium chloride. Most of our shampoos are also sulfate-free to ensure a gentle yet effective cleanse.
How can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.